Yes, the best way to get something done is to ignore the rules.
I think I have needed support twice in the 7 years that I play the game. In both cases I got an answer and help within 24 hours or so. But I am talking about changing the name of an airline, and deleting another airline that was on the stock market.
I have also once reported a loophole when the second hand market for aircraft was changed. And that was indeed like sending a message to Mars. A few years later I have explained on the forum how the loophole worked, and the loophole got fixed.
So in spite of your sarcasm, ignoring the rules can sometimes help to get things done.
In the case of airports that allow for transfer flights, I believe Sascha has said on the forum that it was indeed a matter of server resources.