I've written an email to support@airlinesim.aero almost a week ago and there is still no reply. Anyone knows how long does it usually take?
That depends…
AS Support still has a lot of backlog to deal with, but we try to differentiate and do more urgent tickets sooner.
Please send me a PM with your ticket number and I’ll see if we can speed it up.
If you get a ticket no. !!!
I am waiting for it since approx. 4 weeks :(((
I am pretty sure ticket numbers are being sent out automatically. have your checked the spam folder?
if there is nothing in there, it might have been a glitch in the automated system.
yes i did check the spams :)))
Ticket numbers are sent out automatically - if you didn’t get one, it either got blocked somewhere, is in your spam folder or we didn’t receive it.
So you might consider re-sending it.
I meant I've got the ticket number almost a week ago. It's just that the email said the usual reponse time is around 24h
We were answering to georgiano.
For you, please follow spezialist’s offer and send him a PM with the ticket number
Teatairline, many questions can be answered by the community. So if it’s not related to a faulty game mechanic or something that only AS can solve, the community usually can help out.