How long does it take to get a reply from the support?

English Boards Community Support
1

I've written an email to support@airlinesim.aero almost a week ago and there is still no reply. Anyone knows how long does it usually take?

2

That depends…

AS Support still has a lot of backlog to deal with, but we try to differentiate and do more urgent tickets sooner.

Please send me a PM with your ticket number and I’ll see if we can speed it up.

3

If you get a ticket no. !!!

I am waiting for it since approx. 4 weeks :(((

4

I am pretty sure ticket numbers are being sent out automatically. have your checked the spam folder?

if there is nothing in there, it might have been a glitch in the automated system.

5

yes i did check the spams :)))

6

Ticket numbers are sent out automatically - if you didn’t get one, it either got blocked somewhere, is in your spam folder or we didn’t receive it.

So you might consider re-sending it.

7

I meant I've got the ticket number almost a week ago. It's just that the email said the usual reponse time is around 24h

8

We were answering to georgiano.

For you, please follow spezialist’s offer and send him a PM with the ticket number

9

Teatairline, many questions can be answered by the community. So if it’s not related to a faulty game mechanic or something that only AS can solve, the community usually can help out.